Intercom's AI chatbot, Fin, now supports 45 languages to provide multilingual customer service.
Fin offers improved quality answers through clarifying questions and can compile answers from multiple sources.
New features include setting usage limits, measuring customer satisfaction, and integrating with automated workflows.
Fin can now learn from inbox conversations and use conversation snippets to improve support interaction.
Future updates for Fin include email integration, Content API, customizable tone, ROI reporting, sentiment analysis.

Intercom offers an AI-enhanced customer service and productivity platform. It includes a central workspace that merges inboxes, tickets, and help centers to boost efficiency. Intercom's AI chatbot, Fin, delivers instant, accurate customer support, reducing ticket volume. The platform supports seamless transition from AI to human assistance, integrates workflows, and proactively engages customers with automated messages. Its customizable messenger ensures conversational support across various channels, such as email, SMS, and mobile. The platform's extensive features include reporting, customer data analysis, custom actions, and various integrations, catering to different company sizes and industries.

Intercom

AI-enhanced customer support and productivity platform with centralized workspace.

Enhancements to Intercom's AI Chatbot Fin

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