Intercom
501-1000 employees San Francisco, United States
Intercom offers an AI-enhanced customer service and productivity platform. It includes a central workspace that merges inboxes, tickets, and help centers to boost efficiency. Intercom's AI chatbot, Fin, delivers instant, accurate customer support, reducing ticket volume. The platform supports seamless transition from AI to human assistance, integrates workflows, and proactively engages customers with automated messages. Its customizable messenger ensures conversational support across various channels, such as email, SMS, and mobile. The platform's extensive features include reporting, customer data analysis, custom actions, and various integrations, catering to different company sizes and industries.
