Fullview is a customer support platform offering features like cobrowsing, session replays, and instant troubleshooting by integrating directly into CRM systems like Zendesk and Salesforce. It allows customer service representatives to start live calls, record user issues for replays, and gain instant access to console data for debugging. Fullview enhances the support experience by enabling faster issue resolution, providing product and engineering insight, and delivering a personalized customer service experience. It aims to minimize resolution times and reduce back-and-forth communication. Fullview is compliant with privacy regulations and is designed to be privacy-focused, automatically redacting sensitive data in sessions.

Fullview

Fullview enhances customer support with cobrowsing and session replay tools.

Frontend session replays

Sprig is a user research platform helping tech companies gather critical product insights through surveys, session replays, and prototype testing. The service enables businesses to understand and resolve user pain points, drive product adoption, and engage users effectively to prevent churn. Sprig offers real-time survey deployment and analysis within products, browser-based user testing for design prototypes, and utilizes GPT-powered AI to highlight real-time product issues and opportunities. Its integration capabilities allow for enriched data-driven decisions, combining product analytics with user sentiments for comprehensive insights. Ultimately, Sprig is a tool designed to refine and enhance user experience throughout a product's lifecycle.

Sprig

Sprig offers targeted user insights for product development and improvement.

New Relic is an all-in-one observability platform offering data-centric solutions for engineers to monitor, debug, and optimize their software stack. The platform encompasses the full stack, including front end, back end, infrastructure, vulnerabilities, and logs. It integrates with Slack, enhancing collaboration within the team. New Relic positions itself as a cost-effective solution with a generous free tier that doesn't require a credit card to get started. It provides 750+ integrations and promises up to 5x value. New Relic focuses on building data-driven engineers and demolishing operational silos while ensuring enterprise-level security for data protection.

New Relic

Observability platform for engineering team stack monitoring and improvement.

Instabug provides an all-in-one platform for mobile app performance tracking, crash analytics, bug reporting, and user feedback. It helps teams improve quality metrics, prioritize fixes, and manage releases efficiently. With tools like session replay, developers can see what users experience to address issues quickly. The service supports integration with various platforms including iOS, Android, and others. It also offers insights to align on stability and performance, with secure data hosting and compliance standards like SOC2 Type II and GDPR. Instabug empowers mobile teams to balance innovation and app stability, maintaining a good user experience.

Instabug

Instabug provides real-time feedback, crash reporting for mobile app optimization.

Sentry is a platform for developers providing tools for identifying, debugging, and fixing code errors and performance issues. It supports various programming languages and frameworks, helping over 90,000 teams. Sentry gives detailed error reports including environment, device, OS, and problematic code commits. It also facilitates automated alerts and issue tracking through integration with tools like Slack, Jira, GitHub. Additionally, Sentry offers performance monitoring to detect slow transactions and browser profiling for app optimization. Privacy controls protect user data during session replays, which provide visual context like dead clicks. Setup is quick, prioritizing both trust and security.

Sentry

Developer-first app monitoring platform for code error resolution and insights.

PostHog is a comprehensive platform for product engineers, providing a suite of tools including product and web analytics, session replay for observing user interactions, feature flags to safely deploy new features, A/B testing for experimental analysis, and surveys for user feedback. It supports data pipeline integration and will soon expand its offerings with a data warehouse and full customer data platform. PostHog allows aggregate analytics, interaction tracking, and user identification through a single platform, which replaces various parts of the modern data stack, simplifying the development process and enabling better product decisions through integrated data insights.

Posthog

Analytics, feature flags, session replay, A/B testing, surveys, data warehouse.

Hotjar provides an all-in-one analytics and feedback platform that helps businesses understand user behavior on their websites. It combines heatmaps, session recordings, and surveys to reveal what users see, do, and experience on-site. This insight allows website owners to identify friction points, improve user experience, and drive conversions. Hotjar's tools are available for free with the option to upgrade, and they offer quick, easy set-up without credit card requirements. Trusted by numerous websites globally, it integrates with other services like Google Analytics and Zapier, ensuring a holistic approach to website performance optimization.

Hotjar

Hotjar provides website heatmaps, recordings, feedback to optimize user experience.

Replay.io is a unique browser built to record and replay web applications, enabling developers to retroactively debug issues with precision. It addresses complex or timing-sensitive bugs without redundant reproduction steps, enhancing efficiency in the software development and QA processes. Recordings are complete with DevTools for inspecting React components, Console logs, Network events, and more. Replay.io streamlines support and CI processes, offers enterprise-grade security features such as SOC2 reporting, and integrates with major CI environments. Widely praised for transforming debugging, the platform aims to shift the paradigm of software development through collaborative, time-travel debugging.

Replay

Replay.io records browser sessions for debugging and team collaboration.

Highlight is an open source, fullstack monitoring platform designed for modern web applications. It provides developers with a cohesive view of their entire stack, combining error tracking, session replay, logs, and more to understand application issues deeply. The platform supports modern frameworks, integrates with various development tools, and ensures compliance with security standards like SOC 2, HIPAA, or ISO. Highlight enables developers to catch and debug bugs, gain insights into user interactions, and improve customer support by understanding user behavior. The startup encourages joining their open source community for collaborative improvement and offers hands-on support to enhance user experience.

Highlight

Monitoring platform providing insight for full-stack web application performance.

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